My Customers Keep Emailing and Faxing Me Orders!
It’s a “Good News”/ “Bad News” Situation It’s definitely the good problem to have. You are receiving orders from your customers; the alternative is much worse. The bad news is that you have to manually...
View ArticleCustomer Management – Next Steps
Evolving Customer Management Solutions Recently I was thinking back to the early days (we are talking 2001) when our Vendor Managed Inventory solution was first conceived. Initial thinking was to have...
View ArticleChemical Companies – 86% is Your New Target
Channel Your Inner Colin Firth As an Englishman, one tries to channel your inner Colin Firth when you are working in the USA. For some reason there is a belief that an English accent ups our IQ level...
View ArticleGet Out There and Shake Your Moneymaker
$30M of IT Infrastructure Built But Underused As the great blues performer Elmore James stated, you have to shake your money maker. Or to be precise, in our context, shake your money saver. On a recent...
View ArticleNorth American Conference – Houston, TX
Top 10 Themes 1. Simplification – shorten lead time a. A. Schulman – Customer Order Frequency (Small orders, more frequent, shorter lead times) and of 6 Tenants “Urgency” b. Dow – Accuracy...
View ArticleCustomer Automation is Taking Off: We Have the Controls
Up to Triple Digit Growth in QuickLink Print and QuickLink Email QuickLink Print and QuickLink Email growth continues to accelerate in all dimensions of adoption – comparing Q3 2011 to Q1 2011 – We see...
View ArticleHow Many is High?
Targeting a Level for Electronic Orders These are the questions we often get from our customers; “What’s the industry average for electronic orders? How high should I shoot with my plans for getting...
View ArticleEnabling Quicker QuickLink Email
The Secret to Quickly Automate Sales Orders Received Via Email or Fax Since Elemica introduced QuickLink Email and QuickLink Print capabilities to support sales order management two years ago, many of...
View ArticleFaster, Better, Cheaper Customer Connections
Measuring Viability of a New Approach 2011 was a banner year for connecting customers with our QuickLink Email application. With a fixed resource base Elemica tripled production and cut the average...
View ArticleCustomer Selection Criteria for QuickLink Email
Identify Best Customer Candidates At Elemica, we are excited about how successful our QuickLink Email and QuickLink Print solutions are getting deployed across a large number of our clients. And by...
View ArticleAccelerating Commerce
Real Value through Customer Management Solutions In our face-to-face User Council meetings we started a project to document eBusiness value for Customer Management. To date we have held two virtual...
View ArticleAutomating Emailed and Faxed Orders from Customers
The Magic of QuickLink Email for Wacker For many companies, when an order is received via Email or Fax, it requires key punching in order for it to hit their ERP. Not so for Wacker. Kristin Ross,...
View ArticleThe New Reality of Customer Care Teams
It’s All About the Relationships I had a fascinating discussion with a Customer Care Director of one of our clients recently. He said that his highest priority right now is to win back more hours in...
View ArticleDow Chemical Celebrates 1000th Elemica QuickLink Email Partner Milestone
Improves Order Accuracy, Speeds Processing, and Increases Order-to-Cash Productivity Exton, PA – August 21, 2014 – Elemica, the leading Supply Chain Operating Network provider for the process...
View ArticleElemica Wins Supply Chain Award for Touchless Demand Capture Solution
Third Consecutive Win of Prestigious Supply and Demand Chain Executive 100 Award Wayne, PA – May 27, 2015 – Elemica, the leading Supply Chain Operating Network provider for the process industries,...
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