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My Customers Keep Emailing and Faxing Me Orders!

It’s a “Good News”/ “Bad News” Situation It’s definitely the good problem to have. You are receiving orders from your customers; the alternative is much worse. The bad news is that you have to manually...

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Customer Management – Next Steps

Evolving Customer Management Solutions Recently I was thinking back to the early days (we are talking 2001) when our Vendor Managed Inventory solution was first conceived.  Initial thinking was to have...

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Chemical Companies – 86% is Your New Target

Channel Your Inner Colin Firth As an Englishman, one tries to channel your inner Colin Firth when you are working in the USA. For some reason there is a belief that an English accent ups our IQ level...

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Get Out There and Shake Your Moneymaker

$30M of IT Infrastructure Built But Underused As the great blues performer Elmore James stated, you have to shake your money maker. Or to be precise, in our context, shake your money saver. On a recent...

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North American Conference – Houston, TX

Top 10 Themes 1.       Simplification – shorten lead time a.     A. Schulman – Customer Order Frequency (Small orders, more frequent, shorter lead times) and of 6 Tenants “Urgency” b.    Dow – Accuracy...

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Customer Automation is Taking Off: We Have the Controls

Up to Triple Digit Growth in QuickLink Print and QuickLink Email QuickLink Print and QuickLink Email growth continues to accelerate in all dimensions of adoption – comparing Q3 2011 to Q1 2011 – We see...

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How Many is High?

Targeting a Level for Electronic Orders These are the questions we often get from our customers; “What’s the industry average for electronic orders?  How high should I shoot with my plans for getting...

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Enabling Quicker QuickLink Email

The Secret to Quickly Automate Sales Orders Received Via Email or Fax Since Elemica introduced QuickLink Email and QuickLink Print capabilities to support sales order management two years ago, many of...

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Faster, Better, Cheaper Customer Connections

Measuring Viability of a New Approach 2011 was a banner year for connecting customers with our QuickLink Email application. With a fixed resource base Elemica tripled production and cut the average...

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Customer Selection Criteria for QuickLink Email

Identify Best Customer Candidates At Elemica, we are excited about how successful our QuickLink Email and QuickLink Print solutions are getting deployed across a large number of our clients. And by...

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Accelerating Commerce

Real Value through Customer Management Solutions In our face-to-face User Council meetings we started a project to document eBusiness value for Customer Management.  To date we have held two virtual...

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Automating Emailed and Faxed Orders from Customers

The Magic of QuickLink Email for Wacker For many companies, when an order is received via Email or Fax, it requires key punching in order for it to hit their ERP.  Not so for Wacker.    Kristin Ross,...

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The New Reality of Customer Care Teams

It’s All About the Relationships I had a fascinating discussion with a Customer Care Director of one of our clients recently.  He said that his highest priority right now is to win back more hours in...

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Dow Chemical Celebrates 1000th Elemica QuickLink Email Partner Milestone

Improves Order Accuracy, Speeds Processing, and Increases Order-to-Cash Productivity Exton, PA – August 21, 2014 – Elemica, the leading Supply Chain Operating Network provider for the process...

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Elemica Wins Supply Chain Award for Touchless Demand Capture Solution

Third Consecutive Win of Prestigious Supply and Demand Chain Executive 100 Award Wayne, PA – May 27, 2015 – Elemica, the leading Supply Chain Operating Network provider for the process industries,...

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